HELP
We are dedicated to making your online shopping experience effortless and enjoyable. In this section, we aim to answer your most common questions and provide clear explanations to help you navigate our website with confidence. Feel free to explore the resources here to ensure a seamless and secure shopping experience.
Registered Customers enjoy exclusive offers and discounts, in addition to staying informed about our latest news and updates.
To become a Registered Customer, simply register here and enjoy a special 10% discount on your first purchase.
For Guests:
As a guest, you can freely access EveryRep and track your orders without the need to register.
Payment Methods:
We accept various payment methods including credit cards (VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS), Paypal, Google Pay, and Apple Pay.
Delivery:
We deliver directly to your address with fast, reliable service. For U.S. customers, typical delivery is 2–5 business days, with free shipping on orders over $75; orders below this amount incur a standard fee based on the number of items. For International customers, we offer First-Class Package International Service (1–3 weeks, economy with limited tracking) or Priority Mail International (6–10 business days with tracking).
Countries We Ship To:
We are currently shipping orders to the USA, Canada, United Kingdom, and Australia. We will be expanding our shipping in the near future.
You have a 15-day window starting from the day you receive your garment to initiate an exchange or return. There are two methods to request a refund:
Via our website:
If you are a registered user, follow these steps:
1. Log in to your customer account and navigate to the specific order to select the items you want to return.
2. Select the “Refund” or “Exchange” button and follow the prompts. You will receive an email containing a link from the designated shipping provider for package collection.
3. For International residents, print the customs information received via email and attach it outside the package along with the return label.
4. Ensure the package is properly prepared and hand it over to the courier.
If you are not registered, please visit our Start a Return page.
Via email: If you are not registered, you can email us at support@everyrep.com
Returns
We gladly accept returns on unworn, unwashed, and defective garments purchased at everyrep.com within 15 days of delivery. Items must be in their original condition, with tags attached and packaging intact. For hygiene reasons, underwear and other intimate items must be unopened to be eligible for return. Gift cards cannot be returned or exchanged.
Returns must be processed through the approved method provided by EveryRep. Once your return is received and inspected, and if approved, your original payment method will be credited within 5 business days, minus return shipping costs.
For international orders, all shipping fees (both original and return) are the responsibility of the customer.
Exchanges
Exchanges are accepted for eligible items returned in unworn, unwashed condition, with tags attached and original packaging intact, within 15 days of delivery. For health and safety, opened underwear or intimate items cannot be exchanged.
All exchanges must be initiated through the approved EveryRep return portal. Once the original item is received and approved, your replacement item will be shipped promptly. If the requested size or item is unavailable, a refund will be issued to your original payment method.
For international orders, customers are responsible for all shipping fees associated with exchanges.
Should you have any inquiries, feel free to contact our Customer Service. We are more than happy to assist you.
At EveryRep, we conduct promotional campaigns by sending out exclusive discount codes for our website.
As a welcome gesture, new registrants on our website who become Registered Customers receive a special discount code:
10% off on the next purchase: After registration, you will receive a unique discount code via email within a few days. You have 15 days to apply this code during the checkout process for a discount. Please note that this code cannot be combined with other discounts or promotions.
If you have any questions, feel free to review our General Conditions of Purchase or contact Customer Service. We are here to assist you.
Our dedicated Customer Service Department is here to assist you with any questions or inquiries regarding the purchase process, shipping information, returns, and order tracking. Please don’t hesitate to reach out, we’re here to help.
PHONE
1-888-EVRYREP
EMAIL
support@everyrep.com
By opting in to transactional text messages, you agree to receive messages related to your orders or account activity. These may include order confirmations, shipping updates, delivery notices, and other essential service notifications required to complete your purchase or provide customer support. These messages are not promotional and are sent solely to facilitate your transactions with EveryRep.
By opting in to promotional text messages, you agree to receive marketing communications from EveryRep, including product launches, special offers, and exclusive updates. Message frequency may vary, and you can opt out at any time by replying STOP. Message and data rates may apply.
We will never share or sell your mobile information with third parties for promotional or marketing purposes.